Shipping policy

PAYMENT INFORMATION:
New Haven accepts VISA, MasterCard, American Express, or Cash if you use New Haven Store Pick-up at any of our eighteen (18) stores.

SHIPPING
New Haven ships via United Parcel Service (UPS) Standard Shipping for orders less than 150 pounds and less than 165 inches in length and girth combined.  Orders placed before 12:00pm, should normally arrive within two days from date of order. Orders requiring Common Carriage generally require an additional 2-3 days for arrival.

If Two day or Over Night delivery is necessary, please let the New Haven customer service representative know when you are contacted for shipping information.

Estimated time for Deliveries does not apply to rural areas, Alaska, Hawaii, or US territories.

Estimated delivery dates are not guaranteed. Delays due to weather, or items requiring a signature can delay your New Haven order.

New Haven Distribution Centers (DC) centers do not ship on these Holidays:  New Years Day, Memorial Day, July 4^th, Labor Day, Thanksgiving, and Christmas.