Frequently Asked Questions

We're here to help with your questions about shopping at New Haven Moving Equipment. Find answers to frequently asked questions about ordering, delivery our products and B2B enquries.


Can I buy online? +

Yes, absolutely! New Haven USA offers an easy and convenient online shopping experience for all our customers. You can browse our website to explore our wide range of products and make purchases online.

Where can I look at these products in person? +

If you wish to view New Haven USA's products in person, we currently have physical retail locations where you can do so. Our brick-and-mortar stores offer an opportunity to see and experience our products firsthand before making a purchase. To find a New Haven USA store near you, you can use the "Find a Store" feature on our website. Here's how to do it:

  1. Visit the website.
  2. Look for the "Find a Store" link or button. This is located in the top menu of the website.
  3. Click on the "Find a Store" link, and it will direct you to a new page.
  4. Enter your city, state, or ZIP code in the search bar provided on the "Find a Store" page.
  5. Click on the "Search" button to view a list of New Haven USA stores in or near your location.
  6. The search results will display the addresses, contact information, and operating hours of the nearest New Haven USA stores. You can visit any of these stores at your convenience to view and interact with the products you are interested in.

If there are no physical stores near your location, rest assured that you can still explore and purchase our products online through our website. We strive to offer a seamless shopping experience whether you choose to shop in-store or online.If you have any specific questions about product availability or need further assistance, feel free to contact our customer support team. They will be more than happy to assist you with any inquiries you may have. Their contact information can be found on the website or in the "Contact Us" section. Happy shopping!

How do I place an order online? +

Placing an order on our website is straightforward. Simply follow these steps:

Guest Checkout

  1. Browse our website and add the products you wish to purchase to your shopping cart.
  2. Once you have selected all the items you want, proceed to the checkout page.
  3. Provide the necessary shipping and payment information.
  4. Review your order to ensure everything is correct.
  5. Click on the "Place Order" button to confirm your purchase.

Registered User Checkout

If you are already a registered user or have an account with us, please login with the email used for registering with us before placing the order to avail your specific pricing if any. For registering with us, click on Sign-In and provide the basic information.

What if I have issues with my online order or need assistance? +

If you encounter any issues with your online order or need assistance at any stage of the process, please feel free to reach out to our customer support team. You can find the contact details on our website, and they will be happy to assist you with any questions or concerns.

Can I return or exchange products purchased online? +

Yes, we have a return and exchange policy to ensure customer satisfaction. If you are not satisfied with your purchase, you can request a return or exchange within a specified period. Please refer to our website's "Returns and Exchanges" page for more information on the process and eligibility criteria.


Can I track my order after purchasing online? +

Absolutely! Once your order is confirmed, you will receive an email with tracking information. This way, you can monitor the status and whereabouts of your package until it arrives at your doorstep.

Do you deliver outside the Unites States? +

Currently, New Haven USA only ships within the United States. We do not offer international shipping for online orders.

Do you offer international shipping for online orders? +

Currently, New Haven USA only ships within the United States. We do not offer international shipping for online orders.


What payment methods are accepted for online purchases? +

We accept various payment methods to make your online shopping experience smooth. These include credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

Is my online payment secure? +

Yes, we take the security of your payment information seriously. Our website employs industry-standard security measures to protect your data and ensure a safe and secure online transaction.

Are there any discounts or promotions for online purchases? +

From time to time, New Haven USA may offer discounts, promotions, or special deals for online purchases. To stay updated on the latest offers, make sure to subscribe to our newsletter and follow our social media channels.

Can’t find an answer?

If we haven’t answered your question above then please contact our award winning team who will gladly assist your enquiry. Click the button below to get in touch with the team.

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